Thank you for choosing Uba Corporate Gifts for your promotional gifts and corporate clothing needs. We are committed to providing you with excellent service, including efficient and reliable shipping options. Please review the following shipping policy to understand our guidelines and procedures.
Shipping Methods:
We offer shipping services within South Africa. We work with trusted courier partners to ensure timely and secure delivery of your orders. Currently, we offer the following shipping method:
a. Standard Shipping: Our standard shipping method is available for all orders. The flat rate for standard shipping is R172.50. Delivery time may vary depending on the destination but typically ranges from 2 to 5 business days.
b. You may also send your own courier or collect orders from our Johannesburg branch: 14 Swartgoud Street, Ridgeway.
Order Processing Time:
Once your order is successfully placed and payment is confirmed, we will begin processing it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipment Tracking:
As soon as your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.
Shipping Restrictions:
Some products may be subject to shipping restrictions due to their nature, size, or weight. In such cases, we will notify you during the checkout process, and alternative arrangements may need to be made. Additionally, we currently only offer shipping services within South Africa.
Delivery Address:
It is your responsibility to provide an accurate and complete delivery address at the time of placing your order. Uba Corporate Gifts will not be held liable for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
Delivery Attempts and Redelivery:
The courier will attempt to deliver your package to the provided address. If no one is available to receive the package, a delivery attempt notification will be left at the address or sent via email/phone. Please follow the instructions provided to arrange for redelivery or pickup from the courier's designated location. Additional charges for redelivery may apply.
Delivery Issues:
In the rare event of a delayed delivery or non-delivery, please contact our customer support team as soon as possible. We will work closely with the courier to resolve any issues and provide you with a satisfactory solution.
International Shipping:
Currently, we do not offer international shipping. We only ship within South Africa. However, if you have specific international shipping requirements, please contact our customer support team, and we will do our best to assist you.
Shipping Price Adjustment:
Uba Corporate Gifts reserves the right to adjust shipping prices at its discretion. Any changes to the standard shipping price will be communicated on our website and reflected during the checkout process.
Order Cancellation and Refunds:
Once an order has been shipped, it cannot be canceled. If you wish to cancel an order before it is shipped, please contact our customer support team immediately. For information about returns, exchanges, and refunds, please refer to our Refund Policy.
We recommend that you review our Refund Policy and Terms and Conditions for additional information regarding shipping-related matters.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team via [insert contact information]. We are here to assist you and ensure that your Uba Corporate Gifts shopping experience is exceptional.
Thank you for choosing Uba Corporate Gifts. We appreciate your business!
Uba Corporate Gifts